Who we are
Our website address is: https://planetparent.co.za.
Effective Date: 20 September 2024
At PlanetParent, we value the privacy of our users and are committed to protecting any personal information that you share with us. This Privacy Statement outlines how we collect, use, and protect your personal information when you use our parenting portal, including services and paid package listings. We also explain your rights and how you can exercise them. Please read this document carefully to understand our privacy practices.
1. Information We Collect
We collect and process the following personal information when you use our portal:
– Personal Identification Information: This includes your name, email address, contact number, and any other information you voluntarily provide when registering or signing up for a service or package.
– Payment Information: For paid packages, we collect billing details such as credit card information or other payment methods via our secure payment processors.
– Account Information: When you create an account, we collect login credentials (username and password) and may store preferences related to your account.
– Usage Data: We collect information about how you interact with our website, including IP addresses, browser types, pages viewed, and the duration of your visit. This helps us improve the site experience and performance.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
All media unless otherwise credited in the media library has been sourced from either Freepik.com or Pexels.com any images uploaded by either service providers or content contributors need to be owned by the user or credit need to be provided to the copyright owner of said images. PlanetParent will not be liable for any images used on this site which has been uploaded by 3rd party users.
Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. These cookies help us remember your preferences, analyze website traffic, and understand how you use
our services. You have the option to disable cookies through your browser settings, although doing so may limit your ability to use some features of our website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
2. How We Use Your Information
The personal information we collect is used to provide you with relevant services, manage your account, and ensure a seamless experience. Specifically, we use your data for:
– Account Management: To create, manage, and maintain your account.
– Service Listings: To process and deliver services you’ve subscribed to through paid packages.
– Billing and Payments: To process payments securely and notify you of billing-related matters.
– Customer Support: To respond to any inquiries or issues you may have with our services.
– Improving User Experience: To analyze website usage, user trends, and to make improvements based on feedback.
3. No Sharing with Third Parties
We do not share, sell, or distribute your personal information to any third parties for marketing or other purposes. Your data will only be used internally for the operation of the parenting portal, and we ensure that it remains secure at all times.
However, in the following rare circumstances, we may disclose your personal information:
– If required to do so by law or in response to legal proceedings (e.g., a subpoena).
– To protect the rights, property, or safety of our users or others in cases where such action is necessary.
4. Security of Your Information
We prioritize the security of your personal data and take reasonable precautions to protect it from unauthorized access, use, or disclosure. We use encryption technologies (SSL) during the transmission of sensitive data, such as payment information, and our systems are regularly monitored for potential vulnerabilities.
However, please note that no method of transmission over the internet or electronic storage is 100% secure, and while we strive to protect your personal information, we cannot guarantee absolute security.
6. Your Data Protection Rights
As a user, you have the following rights regarding your personal information:
– Access: You have the right to request copies of your personal data.
– Rectification: You can ask us to correct any information you believe is inaccurate or incomplete.
– Erasure: You may request that we delete your personal data, subject to any legal obligations that may require us to retain certain information.
– Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
– Object to Processing: You can object to the processing of your personal information in cases where we rely on legitimate interests.
– Data Portability: You have the right to request that we transfer your data to another organization or directly to you.
To exercise any of these rights, please contact us at [email protected] or use the contact information provided below.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once your data is no longer needed, it will be securely deleted or anonymized.
8. Changes to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify users of significant changes via email or a notice on our homepage. We encourage you to review this statement periodically for the latest information on our privacy practices.
9. Contact Us
If you have any questions or concerns about this Privacy Statement, or if you wish to exercise your rights regarding your personal data, please contact us at:
– Email: [email protected]
– Phone: +27 82 686 0857
– Address: 5th Avenue, Melkbosstrand, Cape Town, 7441
We are committed to addressing any concerns promptly and to ensuring the privacy and security of our users.
By using our parenting portal, you acknowledge that you have read and understood this Privacy Statement, and you consent to the collection and use of your information as described above.